What types of fabrics do you use?

Polartec® Alpha Direct™, MicroFleece, PowerDry™, ThermalPro™ and Teijin Octa®.

What are the differences?

Polartec® Alpha Direct™ is an innovative active insulation designed to adapt to changing conditions by effectively regulating heat and moisture. Originally developed for the US Special Forces to handle the stop-and-go conditions of active combat effortlessly, Polartec® Alpha Direct™ is available in various lightweight compositions and can be worn as a direct, next-to-skin fabric. By keeping you warm when needed and releasing excess heat during high-exertion activities, it is ideal for outdoor activities.

Polartec® MicroFleece is the industry standard for performance fleece, offering the perfect combination of warmth without bulk. This original, soft synthetic knit is incredibly lightweight and comfortable, providing long-lasting durability. It expertly regulates your temperature, efficiently trapping heat when you need it and allowing it to escape when you don't.

Polartec® PowerDry™ is an all-weather base layer, built to quickly wick moisture away from skin to outer layers during activity. A highly breathable and fast-drying fabric, this lightweight bi-component knit material is comfortable next-to-skin, preventing saturation and regulating temperature with efficient moisture management technology.

Polartec® ThermalPro™ is a premium, shearling-style fleece fabric that redefines and enhances traditional sherpa fleece with innovative knit structures. It offers superior warmth retention, breathability, and durability, making it a versatile choice for various styles and applications.

Teijin Octa® redefines the outdoor experience. This innovative fabric is engineered with distinctive hollow, gear-shaped fibers that deliver an unmatched blend of structural integrity and weightlessness. Beyond its ultra-light feel, Octa® excels at moisture-wicking, maintaining warmth even when wet. Its advanced design ensures durability, superior breathability, and reliable thermal regulation, keeping you comfortably warm against any element.

Custom and personalized orders?

Are you a member of a group, club, or corporation seeking a distinctive team item? Here at Critter, it's possible to create your own design with as few as a dozen. Some possibilities include:

A different accent color.
An alternative fabric.
Adding jacquard ribbon to an existing design.
Creating an entirely new design.
Embroidery.

Your imagination is the limit!

Guarantee?

Critter Mountain Wear products are guaranteed to be free of defects. We will repair or replace any defective materials or construction, free of charge, at our discretion. Normal wear and tear is excluded from this guarantee.

Returns and exchanges?

Just contact Critter within 14 days of delivery and ship the items back within 30 days.

Care Instructions?

Alpha Direct™: Hand wash in cool water. Lay flat to dry. Do NOT bleach, wash in a fabric softener, machine wash, place in a dryer, or iron.

MicroFleece, PowerDry™ & ThermalPro™: Machine wash in cool water. Tumble dry low. Do NOT bleach, wash in a fabric softener, or iron.

Octa®: Machine wash in cool water. Tumble dry low. Do NOT bleach, wash in a fabric softener, or iron.

Repairs?

To ensure the best result, we first need to assess your item in person to confirm it is suitable for repair. Once the damage is evaluated by our repair department, we will provide you with a repair quote. We handle the technical decisions regarding the repair type and the fabric choice (usually selecting a patch color similar to the original, depending on our available stock). We focus on simple, effective solutions to extend the life of your garment.

Customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply. Critter Mountain Wear is not responsible for delays due to customs.

Privacy policy?

This Privacy Policy describes how and when Critter Mountain Wear collects, uses, and shares information when you purchase an item. This Privacy Policy does not apply to the practices of third parties that Critter Mountain Wear does not own or control.

Information Collected
To fulfill your order, please provide me with the following information: your name, email address, postal address, payment details, and the product details you're ordering. You may also choose to provide me with additional personal information (i.e., for a custom order) if you contact Critter directly.

Why We Need Your Information and How Critter Uses It
Critter Mountain Wear relies on several legal bases to collect, use, and share your information, including: as needed to provide services, such as when to use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. Critter uses your information to provide the services you requested and in the legitimate interest of improving services.

Information Sharing and Disclosure
Information about customers is important to this business. Critter shares your personal information for minimal reasons and in limited circumstances, as follows:

Service providers
Critter Mountain Wear engages certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. Critter will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers
If Critter Mountain Wear sells or merges the business, Critter may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws
Critter may collect, use, retain, and share your information if, in good faith belief, that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of customers, or others.

Data Retention
Critter Mountain Wear may retain your personal information only for as long as necessary to provide you with services and as described in the Privacy Policy. However, Critter may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce business agreements. Critter generally keeps your data for four years.

Transfers of Personal Information Outside the EU
Critter Mountain Wear may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, Critter may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If Critter is deemed to transfer information about you outside of the EU, Critter relies on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have several rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

Access
You may have the right to access and receive a copy of the personal information about you by contacting Critter using the contact information below.

Change, restrict, delete
You may also have rights to change, restrict the use of, or delete your personal information. Absent exceptional circumstances (like where it is required to store data for legal reasons), Critter will generally delete your personal information upon request.

Object
You can object to (i) the processing of some of your information based on legitimate interests and (ii) receiving marketing messages from Critter after providing your express consent to receive them. In such cases, Critter will delete your personal information unless compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complaint
If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Critter Mountain Wear
If you have any questions or concerns, you may contact Critter at critter@crestedbutte.net.